ROBERTS DEFENSE WARRANTY RETURN POLICY
FIRST: Contact Roberts Defense and they will try to assist you in trying to resolve the issue over the phone, without having to return your firearm for repair. It will help things along if you do a little triage and take these steps prior to calling, as these are the first things we will ask you to do. 1) Be sure it is properly cleaned and lubricated (with a dedicated gun oil. Do not use grease!); 2)Put a fresh recoil spring in; 3) if that did not resolve the issue, test with 3 different types of factory ammo; 4) test with a different magazine; 5) have another person fire the gun with each ammo type.
SECOND: If no steps in the First phase were successful, and the issue could not be resolved after speaking to a Roberts Defense representative, it is probably time to send in your gun. Unless otherwise directed, always include the complete firearm, all parts and also all Magazines involved when you experienced the issue. Please be sure to include a note describing the issue and all details, including ammo used, Magazine details, etc. We need your magazines to make sure we can take every step possible to duplicate the issue you are experiencing. If you are experiencing the issued with a particular brand or type of ammunition, please send us 50 rounds of that specific ammo. Be sure to ship any ammo in a separate package from that of the firearm.
THIRD: Once we receive the pistol we will inspect and test fire it to verify the issue. The test fire will include a combination of 50 rounds of hollow points, full metal jackets. If you have supplied ammo, we will test with that.
If we cannot replicate the issue, we will contact you, and you shall be responsible for the range time cost, ammo, and the shipping cost back to you. Total costs can range from $100.00 to $150.00 depending on if your location.
When we contact you, we will offer to go back to the range (if you choose) and test fire again at an additional charge of $50.00 per 50 rounds fired. This includes the cost of ammo, labor and time for the next trip to the range. The second trip to the range session will be videotaped and a copy sent back with the firearm. If we have any malfunctions during test fire you will not be responsible for any charges at all.
NOTE: A common issue is improper lubrication. The 1911 should be lubed after each trip to the range. Make sure the Recoil Spring is fresh. Government length springs need to be changed every 2000 rounds, Commander length every 1500 rounds, and Officer length every 500 rounds. Verify the issue with all of your Magazines and three different brands of ammo; also have at least two people shoot the weapon to verify the issue.
- Roberts Defense expressly disclaims any liability for incidental or consequential damages.
- Roberts Defense firearms are intended for use exclusively with factory standard velocity ammunition. We will not guarantee reliability using hand-loaded ammunition or any factory ammunition manufactured with aluminum or steel cases.
- Roberts Defense stands behind its products with pride. Firearms purchased from an authorized Roberts Defense dealer, with 100% unaltered factory parts shall be eligible for warranty repairs.